TIX - FAQ (Frequently Asked Questions)
This page contains the answers to some of the most frequently asked questions that we receive.
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Web page under construction -
For further queries, please write to us at staff@tix.it.
Your query will be forwarded to the relevant centre of reference.
Who provides connectivity on the RTRT network?
The tender for "TRANSMISSION SERVICES INFRASTRUCTURE AND RELATED MANAGEMENT OF THE TUSCAN REGIONAL TELEMATICS NETWORK (RTRT NETWORK) was awarded to Telecom Italia Spa.What is the TIX?
The TIX is a service agreement between the Tuscany Region and the temporary business syndicate (RTI) comprising: Telecom Italia Spa (group leader), Getronics Spa, and Brain Technology Spa, which was awarded the tender for the creation and management of an Internet Exchange Point between the RTRT network and private-sector ISPs, as well as a Service Centre for the Tuscany Region and its territory. The contract runs for a term of 5 years, renewable for a further 3 years.How can I contact the staff of the TIX?
Visit the page “Contact Us.”I am interested in information on the RTRT network rates of Telecom Italia. Where can I ask?
For information on the RTRT network rates, contact Mr Guido Pazzaglia (055/2974503) or Mr Antonio Vidali (055/2974421), the RTRT network sales liaison officers for Telecom Italia.
I am having problems hooking up to the network. What should I do?
First of all, check whether your router is switched on or off - if it is switched on, reboot by switching off and then on again. If the connection is not restored, contact the staff at the TIX to notify the problem and have it resolved.What connection types exist for the RTRT network?
Essentially, there are three different ways to connect to the RTRT network: by dial-up or ISDN connection; by broadband connection (at specific RTRT network rates); via a TIX-accredited Internet provider.How can I request connection to the RTRT network?
Once you have applied for the connection and received authorisation, you need to send a copy of the application form to your ISP, the Tuscany Region, and to the TIX (download the application form; RTF format, 15 kB).The updated pages of my web site, hosted on the TIX, are not displayed. Why is this?
The most likely reason is that you have not correctly updated the pages, or they have not been placed in the correct server directory. Otherwise, contact the staff of the TIX.I cannot view the Telemaco home page. Why is this?
Telemaco (ex Jorba) is the web-based consultation service for the Infocamere databases. This service enables you to view Chamber of Commerce listings and search information on the companies listed. As with all services provided by third parties over the extended RTRT network, access is restricted to RTRT network participants, through the use of their class 159.213.x.x IP address or through an accredited ISP.
To test your external IP address, visit the page: http://monitor.tix.it/indirizzo
If the test proves your IP address to be correct, then the problem most probably lies in the configuration of your router. If you have direct access to the RTRT network, contact the staff of the TIX. If you access the network through an accredited ISP, contact your provider to check the configuration of the VPN for the services reserved to RTRT network participants.When I try to link up to the Telemaco service, the server tells me my password has expired. What should I do?
Your password for the service expires after two months of non-use. To obtain a new password, re-complete the application form on the web page http://www.rete.toscana.it/infocamere.htmI am having problems downloading my e-mails. What should I do?
Contact the staff at the TIX by telephone. With your support, they will diagnose the problem and provide you with the solution.