The Service Centre
The Service Centre hosts the Tuscan Regional Telematics Network (RTRT network) Help Desk which participating bodies can turn to for assistance on connection issues.
The Help Desk offers first and second level support for problems relating to the services provided by the TIX, for potential malfunctioning of the TIX, and for the transmission infrastructure of the RTRT network.
Apart from the fully-functional Help Desk, the Service Centre also keeps an eye on compliance with the service quality levels agreed upon (SLA, Service Level Agreement) by monitoring the transmission infrastructure of the RTRT network and the services provided through it, from the NAP side.
| Monitoring Services |